Return & Exchange Policy

Returns, Exchanges, Repairs & Package Protection

We want you to love your SkyGOAT gear. If the fit isn't right or you need a different size, we're here to help. Here's everything you need to know about returns, exchanges and protecting your order.

1. Returns & Exchanges

You have 30 days from the date your package is delivered to request a return or exchange.

To qualify, your gear must be clean, unused and in its original condition. Trying it on indoors is totally fine. Wearing it on your next mountain adventure and then returning it isn't.

The following items are not eligible for returns or size or color exchanges:

  • Sale Page items: All items purchased from our Sale Page are final sale.

  • T-Shirts and Fanny Packs: These products are made to order, so we do not accept returns or size or color exchanges.

2. Return & Exchange Shipping

Purchased Free Returns & Exchanges + Package Protection?

Shipping is on us

For eligible U.S. returns and exchanges, SkyGOAT covers your return shipping. If you're exchanging an item, we'll also pay to ship your replacement item to you.

Checked out without protection?

You can still return or exchange eligible items within 30 days, but you're responsible for return shipping. Additional shipping charges for replacement items may apply.

Exchanges are subject to product availability. Standard free exchange shipping applies to eligible orders within the United States, including Alaska and Hawaii, but excludes APO, FPO and DPO addresses.

Original shipping charges are nonrefundable unless SkyGOAT determines otherwise.

3. Free Returns & Exchanges + Package Protection

For a little extra peace of mind, we offer optional Free Returns & Exchanges + Package Protection.

It includes free return shipping labels for eligible U.S. returns and exchanges, free shipping of replacement items for eligible U.S. exchanges, and coverage for qualifying packages that are lost, stolen or damaged during shipping.

Protection is automatically added at checkout, but it's completely optional. To skip it, select the "Checkout without Free Returns & Exchanges + Package Protection" link to begin checkout without it.

Protection is nonrefundable and applies only to the order for which it was purchased. It does not make Sale Page items, T-Shirts or Fanny Packs eligible for returns or exchanges.

4. International Orders

Yes, we ship outside the United States!

International customers may return eligible items within 30 days of package delivery, but all international return shipping costs are the responsibility of the buyer. Free return and exchange shipping benefits do not apply to international orders.

Sale Page items, T-Shirts and Fanny Packs remain ineligible for returns and size or color exchanges.

Import Duties, Taxes & Fees

Orders shipped outside the United States may be subject to import duties, taxes and fees when they arrive in your country. These additional costs are the responsibility of the buyer and are not included in your SkyGOAT purchase.

Please check with your local customs office for more information about potential charges before placing your order.

5. Lost, Stolen or Damaged Packages

If you purchased Package Protection and something goes wrong with your delivery, contact us as soon as possible.

Claims for theft or shipping damage must be submitted within 14 calendar days of the expected delivery date. Lost package claims have no fixed deadline while the carrier continues to report the package as lost in transit.

We may request photos, shipping details or other information to review your claim. Depending on the circumstances, SkyGOAT may issue a replacement, refund or exchange, or deny a claim that does not qualify.

6. Repairs

Great gear deserves a long life. When possible, we'd rather help repair your favorite SkyGOAT gear than see it end up in a landfill.

We may offer repairs for damage caused by regular use, depending on the product, type of damage and availability of materials. Contact us to discuss your options.

7. How to Start a Return, Exchange or Claim

Visit our Returns & Exchanges Portal.

Have your order number, the item you're contacting us about and a brief description of your request ready. For damaged items or delivery issues, we may also ask for photos.

Once your request is approved, we'll provide instructions and a shipping label if your order qualifies for free return shipping.

8. A Few Final Details

We reserve the right to decline returns, exchanges or protection claims involving worn or damaged merchandise, excessive returns, suspected fraud or misuse of this policy.

SkyGOAT may update this policy for future purchases. The policy in effect when you placed your order will generally apply to that order. All terms are subject to applicable law.

Questions? Get in touch . We're happy to help you get back to your next adventure.